At Sparkle Lifestyle & MediSpa, we understand that occasionally certain products may be temporarily unavailable or on backorder. We strive to keep our website updated with current inventory, but sometimes items may go out of stock before we have a chance to update their status. Please review our backordered items policy below:
Notification and Estimated Timeframe:
If a product you ordered is on backorder, our team will promptly notify you of the situation via email or phone.
We will provide an approximate timeframe for when the item is expected to be back in stock.
Our goal is to keep you informed and ensure transparency regarding the availability of your desired product.
Holding Orders:
If you have other items in your order that are available, we will hold the order and ship all items together once the backordered product becomes available.
This helps minimize shipping costs and ensures that your entire order arrives as a complete package.
Partial Shipment Option:
If you prefer to receive the available items immediately, we can ship those items separately while holding the backordered product.
Please note that additional shipping charges may apply for the partial shipment.
Communication and Updates:
Throughout the backorder period, we will keep you informed about any changes or updates regarding the status of the item.
We will notify you promptly once the backordered product is back in stock and ready for shipment.
Cancellation Option:
If the estimated timeframe for the backordered item exceeds your preferences or needs, you have the option to cancel that specific item from your order.
Please contact our customer service team via email at [email protected] or by phone to discuss cancellation and refund options.
We apologize for any inconvenience caused by backordered items, and we appreciate your understanding and patience. Our team is committed to providing you with exceptional service, and we will do our best to fulfill your order as efficiently as possible. If you have any further questions or concerns, please don’t hesitate to reach out to us.