At Sparkle Lifestyle & MediSpa, we want you to be fully satisfied with your purchase. Please review our return policy below to understand our guidelines for returns and refunds:
Defective, Damaged, or Allergic Reaction Products:
If you receive a product that is defective, damaged, or causes an allergic reaction, please notify us within seven days of receiving the item.
To initiate the return process, kindly provide us with photographs clearly showing the defect, damage, or allergic reaction.
Once we receive the necessary information, we will assess the situation and determine the appropriate resolution, including a replacement, exchange, or refund for the affected product.
Basic Product Returns or Refunds:
We do not accept returns or offer refunds for products unless they are defective, damaged, or have caused an allergic reaction.
Unopened, undamaged, and unused products may be eligible for exchanges or refunds within 30 days of purchase, accompanied by the original receipt and packaging.
Customers are responsible for the cost of shipping items back unless the product is defective, damaged, or caused an allergic reaction.
To request a return for a defective, damaged, or allergenic product, please contact our customer service team within seven days of receiving the item.
Provide us with your order details, a description of the issue, and accompanying photographs.
Our team will guide you through the return process and provide you with further instructions, including the return address.
If a refund is applicable, we will process it in a timely manner once the returned product is received and inspected.
Refunds will be issued using the original payment method used for the purchase.
Please note that it may take several business days for the refund to reflect in your account, depending on your bank or credit card provider.
For returns due to defects, damages, or allergic reactions, we will cover the return shipping costs.
For non-defective, non-damaged, or non-allergenic products, return shipping costs are the responsibility of the customer and will not be refunded.
Please note that our return policy is subject to certain conditions and exceptions. We reserve the right to refuse requests and deny returns due to policy abuse or reasons that are beyond our policies.
If you have any questions or need assistance with a return, please contact our customer service team at [email protected]. We are here to help and ensure your satisfaction.
By proceeding with a purchase from Sparkle Lifestyle & MediSpa, you acknowledge that you have read, understood, and agreed to the terms of our return policy.
Thank you for choosing Sparkle Lifestyle & MediSpa.