Terms & Conditions
Please carefully review the following terms and conditions before making a purchase from Sparkle Lifestyle & MediSpa’s online store. By completing an online purchase, you acknowledge that you understand and agree to the terms outlined below:
Product Information and Availability:
a) We strive to provide accurate and up-to-date information about our products, including descriptions, ingredients, and usage instructions.
b) Please note that some products may show as “in stock” but could be backordered. If a product is not immediately available, we will contact you within one business day to provide an estimated restock time.
Order Processing and Delivery:
a) Once your order is placed and payment is processed, we will make every effort to fulfill and ship your order in a timely manner.
b) Delivery times may vary depending on your location and external factors beyond our control.
c) Free shipping is available for orders over $150, excluding taxes.
Shipping Method and Tracking:
a) We primarily use Canada Post for shipping. Once your order is ready to be picked up by the carrier, you will receive a tracking code to monitor the shipment’s progress.
b) We are not responsible for any delays or issues that may occur during transit.
a) We accept electronic transfers and credit card payments for online purchases.
b) If you prefer to pick up your order in-store, you may select the “Pick Up in Store” option during checkout.
Returns and Refunds:
a) If you receive a defective product, please notify us within seven days of receiving the item, accompanied by photographs clearly showing the defect. We will assess the situation and provide an appropriate resolution.
b) We do not accept returns or offer refunds for products unless they are defective or damaged upon receipt.
a) We highly recommend booking an online consultation with one of our experts to ensure you select the right products for your skin type and concerns.
b) Our knowledgeable team can provide personalized recommendations and address any questions or concerns you may have.
Store Location and Contact Information:
Sparkle Lifestyle & MediSpa is located at 154 Church Street, Moncton, NB. If you have any questions or need assistance, please contact us using the following information:
Email: [email protected]
Store Hours: Monday to Friday : 9 am to 5 pm – Atlantic Time
Taxes and Fees:
a) Taxes will be added to your total purchase amount during checkout, as per the applicable tax rates.
b) Additional fees, such as customs duties or import taxes, may apply for international orders. These fees are the responsibility of the purchaser.
Please note that by completing an online purchase, you agree to be bound by these terms and conditions. If you have any questions or concerns, please reach out to our customer service team before making a purchase.
By proceeding with an online purchase, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined above.